1 reviews | Active since Mar 2016
Good Service
I received a call from the consultant mentioned above, the call was to confirm my cancellation request which I sent through sometime last week. He asked why I was canceling my policy with the company, to which I responded by saying I was trying to cut costs wherever I could. He then advised me by saying we could adjust the cover amount to half so that I could pay less in premiums. We looked at that but I still wanted to cancel as I told him as well, that I have a life insurance policy that's more mature than the one I took out with 1Life. He also advised me that if I cancel now I could come back to 1Life when I'm more financially stable and re-instate the policy. He did not judge for wanting to cancel the policy as one would expect, nor did he use '*****' tactics to try and retain me as a client. I appreciate that.
Thank you for taking the time to compliment Lebogang on the good service you received from him.
We are delighted to know that he assisted with your query in a satisfactory manner.
1Life strives to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Lebogang and the 1Life Team.
Kind Regards,
Resolutions Team.
Thank you for taking the time to compliment Lebogang on the good service you received from him.
We are delighted to know that he assisted with your query in a satisfactory manner.
1Life strives to maintain the same level of service during every customer interaction.
It will be a pleasure to share your kind words with Lebogang and the 1Life Team.
Kind Regards,
Resolutions Team.
