Good service

I call the call centre around pass eleven and I spoke to one lady regarding the medical report that was not send to since I went to the pathologist for the blood test and she promised that she will send right away while I was on line and I never receive it and she promise to call me in 30 minutes time but she never did so? and I phoned and spoke to one gentleman by the name of Mark who was friend polite and professional who knows what it is first call resolution ( FCR) is. he made sure before I hang up I received the letter. I would say he wend a bit extra mile by forwarding it to his email first and send it to as it Sims your general email couldn't send it to me. the dude is an assert to your company as he knows the importance of the client and to do FCR. keep up the good work.