Good day, Please clarify why the policy schedule dated the 12th shows a 0-month waiting period, yet the claim was declined

Good day, Please clarify why the policy schedule dated the 12th shows a 0-month waiting period, yet the claim was declined. Also, specify which premiums are in question, as a payment was made on that date. I request all call recordings from 12 May 2025, especially where it was confirmed the deceased was fully covered, and the call with Zama Kumalo on 2 June at 09:55. The "Decision Letter" is incorrectly dated 12 April 2025, raising concerns over your quality control. I was misled into submitting documents for a claim that was already decided against, despite agents confirming coverage. Attempts to pay were made but failed, and I got no proper assistance. My uncle is now buried, and I am left with debt. I expect urgent feedback from your Resolutions Department and a call from Ms Vessels.