Hellopeter
Share Your Experience
KL
Kaylene L

1 reviews | Active since May 2023

10 May 2023, 22:32

Funeral cover claim

The is by far the worst customer service I've experienced. I lost my seven years old son on the 22nd of April 2023.He died from a gun shot wound to the head. Whilst trying to grieve I had to be running around calling 1life customer service . The consultants would just cut the call without giving me a callback regarding my claim in progress. The requested pictures of the relevant documentation needed to process my claim. I sent them all the via pictures. Then they requested the documents via pdf which I also sent. However they've just been making excuses and finding reasons not to process my claim. I haven't received my payout until to date. I will be moving my policies to a different company that has a sense of urgency in helping their clients.

0
Replies (1)
KL
Kaylene L's update11 May 2023, 21:58
Reviewer Update
Thank you for your rapid response. I have received my sons payout today. I really think that cases like these should be escalated to the resolution team at an early stage to avoid poor customer service and bad reviews on hellopeter. One should not have to go to that extent to get help from a company that you have put your trust in and chose to do business with. I really do hope that no one else has to go through the experience that I've been through. It is already hard enough to lose a loved one especially your own child. During these trying times you really do not need to be stressing about finances especially if you have taken out a cover to help you cater for these unforseen circumstances. In all honesty the reason why many people have a funeral cover in place is to give their loved ones a decent send off .