Funeral claim

I am not happy at all with 1life service , as frustrated as I already am trying to plan a funeral I still had to call 1life today to follow up on my claim that I enquired about last week Tuesday already the lady that assisted even asked when is the burial and I advised on the 19th which is the weekend..Wednesday I then called and received a email where I should send the death certificate which was the only document required at the time and I’m not sure why as I was first advised that I would. Have to send all the relevant documents which I organised first thing last week Wednesday , nonetheless I went and sent the death as requested , a guy called on Thursday and advised the death certificate was received and that a assessor will call me on Monday , not sure why I Couldn’t be called on Friday but the assessor.

Now I waited all morning till noon today which is Monday the 14th for the “assessor” that apparently tried calling me on Friday which is not true , to contact me but nothing ..I then called and made a follow-up and was told to send the rest of the documents.

Now what I want to know is when will the claim to finalised because I need that done ASAP as all the documents are on your end and the burial is this WEEKEND!