JB
Joshua B

1 reviews | Active since Oct 2017

12 Jan 2018, 13:19

****ING rude

A few minutes ago I was called by a call centre agent telling me about this my life cover and illness and stuff like that. After generating a quote, I said I am going to speak to my partner about it and then accept the quote in 24 hours. So after saying I will call you back in the next 24 hours, She says "How are you going to call me back" so I said I am going to ask you for your contact details and she slammed the phone down in my face. Apart from the fact that I was interested. Note the word -WAS. This person who is so rude should not be working in a call centre representing a professional company.

I want this woman to call me back and apologise for her abrupt rudeness or else I am cancelling all my cover with you guys. And use my cellphone number to track who I spoke to because she did not give me her name. This is bull****

0
Replies (1)
1Life
1Life's reply12 Jan 2018, 14:37
Official

Good afternoon Mr Barnard

We can confirm that our Customer Relations Specialist made contact with you and we will investigate this matter.

We do apologise for the poor service experienced.

Yours Sincerely

The Budget Insurance Team