Friendly and efficient

I called in today to find out if my policy is still active , my call was answered by Bafana Malabie who was friendly and took the time to go into my policy and reminded me that I still have not gobe for my HIV test which is a requirement for full life cover . He explained to me the pro's and con's of having addidtional life policies and altenative methods in managing my policies . <br> He was efficient ,friendly , patient and its not everyday I get this tye of service from a call centre agent .<br> Thank you