MM
Mamokete M
1 reviews | Active since Jun 2013
05 Nov 2015, 20:30
*****
I got a call from 1life to make hiv test, then after taking the test, few days later, they changed my policy, from full accident cover which they deny full life cover from the start.now they have my negative hiv results, they changed my policy and increased premium without telling me.i inquired n no one is responding to my query
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1Life's replyOfficial
06 Nov 2015, 12:40Hello mogotsi1,
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, you were informed that your policy does cover you for both natural and accidental causes of death and that is the reason behind the premium increase after having complete the HIV test.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, you were informed that your policy does cover you for both natural and accidental causes of death and that is the reason behind the premium increase after having complete the HIV test.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
1Life's reply06 Nov 2015, 12:40
Official
Hello mogotsi1,
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, you were informed that your policy does cover you for both natural and accidental causes of death and that is the reason behind the premium increase after having complete the HIV test.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, you were informed that your policy does cover you for both natural and accidental causes of death and that is the reason behind the premium increase after having complete the HIV test.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.