JS
Johann S

1 reviews | Active since Apr 2014

19 Mar 2015, 08:36

Forceful ************ disguised as sales offering

On 19 February I was woefully intimidated by a telesales person of 1Life by the name of Lankeshia Thangavalu . I was harangued by this person for nearly 1/2 hour on the phone, being presented with an overload of information. I've requested a few times that a quote be emailed to me so that I could peruse it carefully and to be able to make an informed decision. These requests she seemed not to have heard, or wilfully ignored.<br> <br> I strongly object to this kind of forceful ************ disguised as a helpful sales offering. To force a customer to make such an important decision on the spot, after being harassed for such a long time on the phone is ********, in my opinion.<br> <br> In principle I will not deal with people who show absolutely NO regard or respect for their customers.

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Replies (1)
1Life
1Life's reply19 Mar 2015, 16:14
Official
Hello JC van Schalkwyk,

Thank you for bringing this matter to our attention.

I have been informed that a consultant has contacted you.

As discussed, you were not available to speak and will be contacted tomorrow in order to resolve the matter.

We do apologise for the inconvenience that was caused.

Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.

Kind Regards,
Kenan Angrik.