First for pathetic

This is the worst place to take out funeral cover with. They do not care and they take their own time with everything. My dad passed away on Sunday the 18th November. I then received his death certificate on the 21st of November at around 9am I submitted all his documents through to first for women and got a call from them a few moments later assuring me that the money will be in the account by 12pm on the 23rd. So I was obviously pleased as they contacted me to confirm. Today on the 23rd I called them at 9%13am just to know if everything is in order. I was then told the assessor would call me back within a half an hour. At 12:04pm I called back as I heard nothing... Again I was told the assessor will contact me in 30 minutes at 12:46 I called again as I am now worried as I need to pay for things needed for the funeral tomorrow. I was again told that I will get a call in 30 minutes. At 14:39pm I called again... By now I was furious.... This is for a funeral not a picnic or braai... I asked to speak to a manager or anyone higher than the assessor as the assessor doesn't give two hoots. The person on the line quickly put me through after she hasn't been available since 9:13 suddenly she could take a call... And she says hello Jade I was just about to call you BULL I WAS NOT BORN YESTERDAY. She then tells me home affairs had a issue with the documents submitted know she's talking **** I think she took her own time to submit the paperwork. So now I have to wait till Monday for the money to be paid out.... I am most probably only going to get it next Friday at the rate they go. Their service is pathetic their care level is pathetic I wouldn't use them for anything at all. I now have to run around to borrow money for my dad's funeral which I entrusted with *********** people. I wish I could do a review of - 5 stars Worst ever.