Feeling cheated and ****** by a big company

My conclusion about 1Life is that it's a ****. The company debit the money from your account it reflects on your bank statement as proof but, the system does not allocated your payment. When you try to explain to the consultants they totally ignore the fact that your statement reflects that the payment was made because the system did not allocated it. They have lapsed my policy due to this and have now reinstated my policy which means I have lost 3 payments made to them because their system did not allocated a Debi check payment. Can somebody please assist me to get a hold of Carte Blanche or someone that can assist to make people aware of what's happening.