Fed up and disgusted client.

About 2 weeks ago I complained about 1lifes pathetic services and deceiving promises , a day later I received calls and mails apologising for their poor services. I was called by Devakshaan Naiker and advised by him that after investigation regarding my complaint that my claim would be finalized by the end of the first week and was mailed a holding letter. Two days later I received a mail from Mark Diedericks from the claims department stating that the claim is in it's final stages. On Monday 14 January I called again to follow up on the status of the claim and was informed by Felicity that the claim has only been assessed and that she would give me feedback by Friday 18 January.

Today 18 January just before 9am Felicity called and advised me that the notice of death is not clear and that a copy is now being requested from home affairs. I am now being infromed of unclear documents almost two months after submitting the claim forms. Who is 1Life fooling? The said same documents was submitted for the funeral policy which paid 5 days after submission (that should have been paid within 24 hours within the stipulation of the contract). Why all of the sudden is the documents for the life claim unclear?

Also on questioning of the additional benefit on the life claim she could not give me an appropriate answer but made a perfect example of the exact question I had asked. Is this their way of not wanting to pay after receiving premiums for years.

I do not want to receive a **** call or unapologetic mails from 1life. I have every intention of taking my complaint to the extent that 1life should be exposed nationwide for their lying emails and calls and for not holding up to their part of a legal and binding contract. Pathetic.