false claim promises

<p>ive had a 1Life funeral insurance for two years, my father passed away,and i called the claims deparment on the to find out what is needed on the 13 June 2016 to find outvwhat needs to be sent and i emailed everything through to ********** with no response i called on tuesday to find out if documents have been received and i was told id copies were not clear i can send them via whatsapp, which i did and called after to find out if they were received and yes they were received i was told to wait for 24 hours for the payment , Wednesday passed and thursday was a holiday and still nothing on friday, we buried my father sa****ay i still havent received the funds, i called again on the 20th June to follow at around 9 am and i was told the funds will be on my account at 11am but its tuesday another a week after ive sent my claim and i still dont receive any clear feedback on where the delay is and no funds.</p>