False 48 hour funeral benefit claim turnover time

Disappointing processing time

My late mother’s claim was done telepathically on Monday 24 June 2024 and was told I’ll be contacted in 24 hours of which that didn’t happen. I have been calling daily to do a follow up only to be told that the problem is on their side and the matter has been urged since Wednesday till this day Saturday no progress update on the claim. I keep being told they are urging the matter but that’s not true as this is day 5 waiting for the pay no funeral benefit claim.

We buried my mum and have back payments to make, I’m now staying with my sister and really need the money to settle things this is sad and hurting it’s the last thing we need, going back and forth with 1life. If only they knew what a time we are already going through and they are just an added frustration.

I also have 1life cover for my son as my late mother encouraged me to join now I’m thinking if I die my son is currently 5 is this the same problems my son will face whereas I’ve been paying since 2021 with no missed payments. I won’t continue with the policy as well as the people I’ve encouraged to join I’ll share the journey I’m currently facing with them