Failure to resolve a query

I spoke to Winny M and her rude manager . They both do not have customer service, listening ability is zero the kept forcing the fact that I never canceled but ignore the fact that I emailed Customer service concerned about my debit amount. I never authorized the second payment due to the fact that it was different. Now I want my money and nothing to do with 1life

I have since asked to be put through to the Ceo or senior management not team leader to date none of that has happened. I will be escalating to the ombudsman since 1life is refusing with my money!!! They failed to call me on the 24th of August when I told them I have concerns about the installment. They went ahead and deducted money in my account when I also did not authorize the notification. I want my money and want Nothing to do with 1life. You should never ever go into my account and do not force me to take a policy I dnt want and can't afford. Please put my money bank into my account

You have not addressed my query . I emailed on the 24th and was not responded. You went into my account without dealing my debit order concerns . You keep calling forcing the policy on me and ignoring the fact that I contacted you prior to the debit date . I want my money !!!!! Dnt not force this policy down my throat. I want the ceo , senior management email adress as I want to escalate the appauling service.