Extremely poor service

Last year I submitted a claim to 1 life for cancer the claim was done in August last year. Since August last year until now Im still waiting for the payout. I have submitted all my documents that was required from 1life. The doctors also submitted all there reports. I had to do 1life work for them, follow up all the time with them. A.th3y can say is they are busy with the claim and waiting for feedback from there internal doctors. They have spoken to all my doctors and got there answers they want. In my policy it states 6 months for a claim to be finalized. We are on month 7 now. All I get is we will provide feedback as soon as we have it. Really is this how you are operating. Ive been a client of 1 life since 2017 and never ever have I missed a payment to them. All the 2 agents can tell me is we are still busy. They dont care as long as they take your money they are happy. I wont recommend 1 life to anyone. Do your homework before taking out any policies from 1 life The way they talk to you is shocking they dont have customer service knowledge. They need to learn how to deal with customer. Have empathy and sympathy with your clients. It is not a nice experience that they are going thru. Cancer is serious.