Extremely bad service and rude consultants
Called the call center yesterday to start the process of claiming for funeral cover and we were told submit certain documentation , this was done !!! We called the call center and were greeted by the most insensitive consultant you could possibly get . We had asked her if the email was recieved and a simple yes was given however she then returned and said that the attachment could not open and inturn we asked if she could supply us with a direct email address and a rude and cold answer was given with attititude simply saying "NO THE OTHER 1 WORKS PERFECTLY FINE"
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you in due course.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
We thank you for making us aware of the concerns stated above. As stated during our telephonic discussion on the 06-09-2017, your complaint was concerning the service that you received from one of our consultants.
The matter was escalated to the respective manager and the necessary action will be taken.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***
Kind regards
Resolutions Team.
We thank you for making us aware of the concerns stated above. As stated during our telephonic discussion on the 06-09-2017, your complaint was concerning the service that you received from one of our consultants.
The matter was escalated to the respective manager and the necessary action will be taken.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***
Kind regards
Resolutions Team.
We thank you for making us aware of the concerns stated above. As stated during our telephonic discussion on the 06-09-2017, your complaint was concerning the service that you received from one of our consultants.
The matter was escalated to the respective manager and the necessary action will be taken.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***
Kind regards
Resolutions Team.
We thank you for making us aware of the concerns stated above. As stated during our telephonic discussion on the 06-09-2017, your complaint was concerning the service that you received from one of our consultants.
The matter was escalated to the respective manager and the necessary action will be taken.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***
Kind regards
Resolutions Team.