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Nthabeleng L

1 reviews | Active since Mar 2025

14 Mar 2025, 00:20

Excuses to pay

Hey my name is Nthabeleng Lijane I'm an employee at ShopRite Checkers I recently lost my son who is a still born. I joined retail funeral policy under 1life in 23/07/2024 I lost my son in 03/02/2025 I made a claim since I know I have a policy with them and i was informed by the agent who joined me since I have been calling and pestering her with calls and Whatsapp to check what's the delay about. She eventually told me that my claim is being declined because they only started deducting in September, I claimed in February so that I can bury my son but I was told that I should be claiming in the 7th month but in the contract they said the waiting period is 6months. Now I want to know what am I being paying for every week when they deduct because they have already deducted so I want them to practice what they are selling not to promise lies . If someone can see this please help me because I really need that money I don't understand the excuses that I'm getting. Thank you very much

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Nthabeleng L's update17 Mar 2025, 19:33
Reviewer Update
Somebody asked a question that why is my matter handled privately now I'm seconding the question too. I was contacted by someone from 1Life he sent me an email but it doesn't make sense to me because, they don't want to take responsibility. His shifting the blame to the sales agent, he tells me that the cover a still born that lived for 24hours, I'm paying for a month in advance and that I should start to claim when what I want to know is where does it say that the still born has a waiting period.I read my contract over and over and the accuses that I heard are not in the contract can 1Life kindly quote and show me the things that are labelled on the email that I received today I will like to check them on the contract thats in my position.

Thank you