JW
Juliet W

1 reviews | Active since Aug 2012

01 Sept 2015, 11:33

Excellent Service received by Wayne Powell

I recently got retrenched from work and I had to phone 1 Life to cancel my policy. I spoke to Wayne Powell.<br> He absolutely blew me away with his efficiency, professionalism and fantastic attitude. Nothing has been too much to ask and he understood the situation I was in. He was friendly and had very good telephone etiquette. I often find which is unfortunate, that the customer service levels are not what they ought to be out there. But Wayne undoubtedly displayed everything I could want and ask for in a customer service agent. Wayne handled my query with such great sympathy.<br> He even spoke words of encouragement, because I lost my job. This meant allot to me. Thumbs up Wayne!!! A good example of what customer service should be.

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Replies (1)
1Life
1Life's reply01 Sept 2015, 13:16
Official
Hello watkins1,

Thank you for taking the time to compliment Wayne on the excellent service he provided to you.

We are happy to know that Wayne was able to assist you in the manner expressed in this compliment.

His diligence and professionalism enables him to provide fantastic service to all our clients.

Sharing your kind words of appreciation with Wayne and the rest of the 1Life team will be a pleasure.

Kind regards
Resolutions Team.