Excellent service by Eugene Wagener from 1Life

I had been struggling since August to amend my policy to the original cover and premium amount. Eugene Wagener had assisted me early September and managed to cancel the new policy that I was advised in August, to initiate. He also reinstated my original policy, retaining the original cover and premium amount. However, I had not received the actual policy document. During the week of October 19, I spoke with Eugene again, after having liaised with two / three consultants. Eugene advised that the policy was in order and promised that he would have the policy document available by Friday, October 23, Eugene communicated with constant email and scheduled a call for Friday, October 23. He had called that morning and advised that he personally liaised with the IT department (who amends policy holders' policies) and will call later to finalize. Before close of business on the same Friday, Eugene had called to advise that the document was emailed. He requested that I open my emails while he was on the call to check and indeed, the policy document was finally available. Excellent job to Eugene Wagener at 1Lifeand keep up the great work