MG
Mervin G

1 reviews | Active since Sept 2011

13 Apr 2016, 13:03

Excellent Service

I would like to thank both Christine Smith and Monique Booysens for the excellent way in which they handled my query. They both went what seemed to me the extra mile in making sure that my issue was handled and resolved efficiently and without any inconvenience to me. What impressed me most, which most other companies never seem to do, is keep me the client updated on the progress of my query every step of the way so I don't have to call them back to get updates. This is not great, but really exceptional service. People are an organization's greatest asset, especially in competitive markets. On top of good product offerings,1life also have incredibly warm and efficient staff that make you feel like you are the most important customer. Congratulations on a really outstanding staff, Christie Smith and Monique Booysens, for helping resolve my query in such a professional and excellent manner.

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Replies (1)
1Life
1Life's reply14 Apr 2016, 08:42
Official
Hello mervin12581,

Thank you for taking the time to compliment Christie on the excellent service you received from her.

We are happy to know that Christie was able to provide good service when she assisted you.

1Life strives to maintain the same level of service at all times.

Welcome to 1Life,your compliment will be shared with Christie and the rest of 1Life Team.

Kind Regards,
Resolutions Team.