ELVIS BALOYI IS 1LIFE DIRECT!

Elvis Baloyi you are the GREATEST.

My mother pays for two Life covers at 1Life, unfortunately due to unforeseen circumstances she feel behind on one, she then tried getting someone to call her back using the call back service where she with every occasion got a automated response stating a consultant will call her back, days turned into weeks, and weeks turned into months. Eventually i called, spoke to a lady that was NOT sympathetic at all, to the point that after i explained that my mother was waiting for a call back, she never gave me feedback as she had promised, after a week of waiting i called back to follow up with her and all she said was, "sorry the policy cant be reinstated", what would have happened if i had not called back?? More than 5 years of money down the drain??? And what made it worse is that my mother is unemployed and 55??? No compassion from the lady i spoke to or the person that advised her the life cover wont be reinstated.

I then refused to accept this as my mother continuously made a effort to rectify her mistake, i then asked to be put through to the complaints department, i was lucky enough to be put through to Elvis Baloyi (ASK FOR HIM WHEN YOU HAVE A COMPLAINT). Not only was he compassionate, he was also understanding and sympathetic and for the first time i felt i was being treated as a client and a human being.

Elvis asked me to give him time to do an investigation and gave me an indication as to when he will call back, and true to his word, he called back. Long story short, policy is now reinstated, if it had not been for Elvis i would've reported 1Life direct to the governing body that assists clients like myself.

Elvis deserves to be groomed for a higher position as i believe people like him understands that a business is not a business without clients, and clients remain faithful when they receive good client service.

I do however still worry about all the other clients of 1 direct as i feel that if i had not been persistent, my mother would've lost 5 years worth of money. How ********* was it that nobody called my mother back when she tried to make a late payment? Was her attempts purposely ignored so that the company could just take the money? Why did the lady never get back to me? The people who works in the department that decides whether a policy is reinstated or not, who monitors their decisions? Why was i told on 2 occasions that the policy cant be reinstated but after taking my complaint to the complaints department it was reinstated.

1Life direct seems to be playing God when it suits them, but lets hope and pray they employee more ethical people like Elvis Baloyi.

ELVIS, once again, my mother and i would like to thank you, may God bless you, and as for te others, i will let Karma catch up to you.