Dreadful Claim Process

If you have a policy or were thinking of taking a Life Cover Policy with 1Life rather cancel the policy and look for another company that will take care of your loved ones when you have passed on.

My husband passed on last year 02 October 2019 and I'm still waiting to hear whether they will finalise my claim. I've been calling them on numerous occasion and I was promised the assessor Freddie Nile will get back to me I'm still waiting for that call. I sent a cplaint to the resolution department and I delt with Mpumelelo More who promises I would get a response within 48hrs that was July 2020 and I'm still waiting. Another consultant by the name of Frederick promises to finalise the claim in July and requested a week to provide feedback we are now in August wooow.

I'm not sure whether this is their ploy to frustrate their customers to the point that they give up on a claim so that they don't get to pay out. I will not give up as my husband paid his premium until his last day on earth as he wanted to ensure his family will be taken care of when his not with us yet here I am with my kids running after 1Life to settle a claim and it's almost a year that my husband passed away.

1Lige you should be ashamed the way you handle your clients as we are dealing with the loss of a loved one and must still have sleepless nights due to your company not bothers about claims submitted. I pray and hope none of your staff members ever get to lose a loved one as I would not want them to go true the trauma of having to call your call Centre for close to a year trying to claim from your company.

Anyone reading this please I beg of you to cancel your policy if you have an existing policy with 1Life.If you were thinking of taking a policy with 1Life rather don't look for another company that will take care of your loved ones when you are not here!