Dread disease claim

<p>Initial contact to discuss the claim and receive the documents was good.</p> <p>Once I had sent in my documents, my e-mails were not answered by anyone and I had to keep on phoning to follow up.</p> <p>It took a few weeks to be allocated a consultant and once allocated, it took another week to be able to speak to her as she never returned my calls and again my e-mails were not answered. I asked to speak to the Manager and of course, was not permitted to so I asked if the manager could contact me and naturally, she never did!</p> <p>This was all very frustrating and most unprofessional and I had wished I had never insured with them.</p> <p> </p> <p>Once I eventually managed to speak to my consultant - SEEMOLA RAMOBA - I told her exactly how I felt about the disgraceful service and how infuriating it was to try speak to her and deal with 1Life. Surely if a consultant is unavailable for a week, someone else must be able to assist you. Seemola apologised profusely and from there on, I had nothing but efficient and professional service from Seemola. Seemola kept me updated with everything and handled the claim as it should have been handled from the beginning.</p> <p> </p> <p>1 Life really needs to look into their customer service and sort themselves out - you are dealing with peoples lives here and should have some empathy and consideration - which is what Seemola had once I had told her how disgraceful the company is.</p> <p> </p> <p>1 Life is not alone with bad service- service in SA is a disgrace !</p> <p> </p>