double premiums taken without my knowledge

Item: 1Life
Rating: 2
Author: Tedeso T

I was never advised that when I missed a premium then they take double fot that month. I am single mother and I has specifically asked that the amount must debited exactly month end and now they claim that they sent a letter notifying me that two premiums will be taken from my account.<br> <br> I am currenlty broke was going to use that money for taxi fair to get to work and now I do not hve money to get to work with so I can pay their stupid insurance.

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Replies (1)

1Life's replyOfficial

24 Apr 2015, 16:21

Hello tedesotwala,

Thank you for bringing this matter to our attention.

I have been informed that a consultant has contacted you with no success.

The matter will be investigated and we will provide feedback in due course.

We do apologise for the inconvenience that was caused.

Should you wish to further discuss the matter, kindly contact the Resolutions Department on ***.

Kind Regards,
Kenan Angrik.

1Life's reply24 Apr 2015, 16:21

Official