LN
Lelo N

1 reviews | Active since Jan 2019

24 Feb 2022, 20:19

Don’t even bother considering 1Life unless you want to see your money going down the drain every month.

Called in a month ago about my late aunt who had a life policy with them and they kept asking for stupid endless medical records that go as far as prior to 2014 like ***!!! I’m sure they’re just looking for a way not to payout cause that does not even make sense. Where is one supposed to obtain those records? We had to bury our aunt ourselves since no funeral payout was made… they kept calling to find out how far with obtaining our records and we gave them feedback that it’s a bit challenging as they need someone who was appointed to actually be the one requesting for these records. Today (a month later) we receive a phone call stating that the claim will no longer be processed as my aunt had an accident cover instead of a life cover that covers natural causes!!! Are you ****ing kidding me right now!!!!!!! You’re telling me that all along they couldn’t see that it was an accidental cover? They’re only discovering this a month later? After the update and down we went through to try and obtain the medicals that they requested, suddenly it’s an accidental? I would not and I mean never ever ever ever in my entire existence would I recommend 1Life. It’s a good thing I never went through with taking out a policy with them for the rest of my family! Pure nonsense

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Replies (1)
1Life
1Life's reply28 Feb 2022, 14:54
Official
Hi Blue,

Thank you for bringing this matter to our attention. A resolutions officer has since contacted you to discuss the concerns that you have.

Kind regards,
The 1Life Team.