AO
Alida O
1 reviews | Active since Jan 2013
29 Jul 2015, 10:40
Don't deal with 1Life Direct
We have a funeral policy with them and upon the passing of my husband, I have been battling to get them to pay out due to their ridiculous requests.<br> Won't accept certified copies of ID documents, as it is \unclear"! All the other policies paid out based on these e-mails containing the certified copies. Even the Executor of the Estate as well as the Master of the Court accepted it"
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Replies (1)
1Life's replyOfficial
29 Jul 2015, 16:24Hello alida.vanos@,
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you in order to discuss the concerns conveyed.
As discussed, the updated required documents have been received and the claim has been finalised. Payment has been made and the funds should reflect in your account on or before the 31st July2015.
1Life would like to extend our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you in order to discuss the concerns conveyed.
As discussed, the updated required documents have been received and the claim has been finalised. Payment has been made and the funds should reflect in your account on or before the 31st July2015.
1Life would like to extend our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
1Life's reply29 Jul 2015, 16:24
Official
Hello alida.vanos@,
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you in order to discuss the concerns conveyed.
As discussed, the updated required documents have been received and the claim has been finalised. Payment has been made and the funds should reflect in your account on or before the 31st July2015.
1Life would like to extend our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
Thank you for affording us the opportunity to assist with your complaint.
We have contacted you in order to discuss the concerns conveyed.
As discussed, the updated required documents have been received and the claim has been finalised. Payment has been made and the funds should reflect in your account on or before the 31st July2015.
1Life would like to extend our condolences for the loss of your loved one.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.