MS
Moeder S

1 reviews | Active since Jan 2015

25 Sept 2018, 02:07

***** deals, don’t have an agreement with you to debit my account as an when you please!

I didn’t give 1Life permission to debit my account on the 24th of any month, like they debited on the 24/09/2018. They must send my money back to that account it’s for another debit order that must go through on the 25/09/2018. I don’t understand why these companies do as they please on people’s account,if we agreed on a certain date let it be on that date. They behave like vultures always watching our accounts,worse I told them on the 09/09/2018 that I’m cancelling that policy?. Refund me my money or I’m going to FSB! “Good day

I’d like to cancel this policy.

Kind regards

MT Simelane

Sent from my iPhone

On 09 Sep 2018, at 06:56, ********** ********** wrote: ?? Is the email response I sent to them!

0
Replies (2)
1Life
1Life's reply25 Sept 2018, 09:28
Official

Thank you for taking your time to compliment Stephanie on the exceptional customer service she provided to you.

We are happy to know that Stephanie went the extra mile in delivering an exceptional service beyond what was required.

Your compliment will be shared with Stephanie and the rest of the 1Life team.

Kind regards,

Resolutions team

1Life
1Life's reply25 Sept 2018, 09:30
Official

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you shortly.

For any more queries regarding this, please contact our Resolutions Department on ***.

Kind regards
Resolutions Team