NS
Natasha S

1 reviews | Active since Aug 2014

09 Jul 2021, 11:35

DO NOT OPEN A POLICY WITH 1LIFE

This is the 3rd one I am writing and even though they respond to this review with "we will be in touch shortly "they never are. So its seems just ignore the problem people have with their policies and the way they do business if they ignore people long enough we will go away stop complaining , stop expecting what we are paying for . Except now if we as policy holders get nothing no response so action taken what happens when we die how are our family meant to get help?? I mean reading the 100's of complaints against 1life not paying out policies after the policy holder has passed away . So just keep benefiting off our money we pumping into policies with the intention of our family to be taken care of once we die , but well with service this poor and response to complaints appalling . what are we leaving our families more problems than solutions cause the way I see it they going to be in for the fight of their life to get my policy paid out. So long story short I am fighting now and losing because they just ignore . like i said this is the 3rd review I have written in 2 weeks guess what 100 emails from me to them , they just ignore. All I want at this point is the money back I have paid on this policy cause I love that cheek of a statement "you have enjoyed our cover "..hmmm no you have enjoyed my money I have not enjoyed anything from them I am alive and well so I enjoyed what exactly , oooh the arguing with them. The lies they tell. Not cover ..cause If I had died during the time I had this policy i highly highly doubt anyone in my family would have seen a cent.

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Replies (3)
1Life
1Life's reply09 Jul 2021, 11:54
Official
Hi Natasha,

We have since contacted you on the 23/06/2021 and advised accordingly in writing.

Kind regards,
The 1Life Team
NS
Natasha S's update09 Jul 2021, 13:40
Reviewer Update
Good day , and take note clearly the conversation on the 23/06/2021 shall I post here cause it didn't resolve anything instead it fueled this fire
NS
Natasha S's update09 Jul 2021, 13:48
Reviewer Update
The response I got was not inline with my original policy agreement that is what started all this so think , and do your homework before you respond to me with useless information , that did not resolve anything , but more so upset to the point I am at and then your agent consultant customer care whatever position she has , has done her absolute best to ignore any further communication, don't tell me I was advised accordingly , 1LIFE SOLD BE A PACK OF LIES AND THEN PROCEED TO INSULT MY INTELLIGENCE THINK I AM ******** AND THIS IS THE ONLY POLICY I HAVE AND DON'T KNOW HOW THINGS WORK