NY
Nashika Y
1 reviews | Active since Aug 2016
18 Sept 2018, 12:50
Dissapointing Service !!
Un-authorised deductions
Despite an email forwarded to Client Services and Cancellations, the monthly was deducted from my bank account.
Subsequently, called the Call Centre - reiterated the cancellation to Meshack and requested a refund. Called and email again on 3 September, to date no response - refund still outstanding.
Helpful (0)
Replies (2)0
Replies (2)
1Life's replyOfficial
18 Sept 2018, 14:09Good day Nashika, we are sorry to hear about the service you received and will call you shortly to resolve. Kind regards, The 1Life Team.
1Life's reply18 Sept 2018, 14:09
Official
Good day Nashika, we are sorry to hear about the service you received and will call you shortly to resolve. Kind regards, The 1Life Team.
NY
Nashika Y's updateReviewer Update
18 Sept 2018, 14:42Notice of cancellation was sent to 1Life on 15th August 2018, requesting that my policy be cancelled, effective 1 September 2018.
1Life continued to debit my account and TODAY subsequent to the Hellopeter rating, forwards me an email advising that my policy is cancelled - effective 30 September !!
UNACCEPTABLE !! Kindly refund the premium deducted for September with immediate effect. This policy was cancelled end of August 2018.
Please stop emailing me auto response messages and deal with the matter at hand with efficiency. It is for this reason that I decided to move my policy to another service provider.
NY
Nashika Y's update18 Sept 2018, 14:42
Reviewer Update
Notice of cancellation was sent to 1Life on 15th August 2018, requesting that my policy be cancelled, effective 1 September 2018.
1Life continued to debit my account and TODAY subsequent to the Hellopeter rating, forwards me an email advising that my policy is cancelled - effective 30 September !!
UNACCEPTABLE !! Kindly refund the premium deducted for September with immediate effect. This policy was cancelled end of August 2018.
Please stop emailing me auto response messages and deal with the matter at hand with efficiency. It is for this reason that I decided to move my policy to another service provider.