Disrespectful and hurtful service

Good day,

I would like to please raise to your attention that the above policy has had an open claim since May and to date no payment or feedback has been made. A Mr. Hank Uys has however been to interview my fiancé's family as well as the grandmother of his child. During these interviews Mr. Uys and his team mentioned they were informed by police at the investigating station that my fiancé committed suicide. This is not only hurtful but also very disrespectful, is this how 1life operates. They don't do investigations honestly but instead to try and delay or reject claims? Very disgusting when we are dealing with a loss but have to deal with insensitive insurances as well. I have mentioned that I need feedback as creditors to my fiancé's estate need to be paid, we could lose certain assets due to this unnecessary delay. I have mentioned he was the breadwinner at home so why is 1life not allowing him to fulfill his wishes at death? is that not why we take such covers?

Attached is a copy of a letter from the police station confirming my fiancé's death had no foul play, should Mr. Uys continue with his blatant disrespect I will take this matter further.

Hopefully I will get the respect of a response this time because everytime i forward an email no one ever responds.