DISPONDENT AND DISGRUNTLED CLIENT

I've been a client of 1Life Insurance for over 10 years and have never had complaints with them until recently when I lodged a "Occupational disability", I have never had a courtesy call from 1Life about the progress of my claim, in all instances I initiated all the calls. The claim has now been declined, to date Freddy (Claims Assessor) has not provided me with the "Decision letter" as promised and required. Therefore, I cannot even take the necessary steps to dispute the claim. It is really frustrating as I have been nothing but a loyal client who makes certain that premiums are paid as per signed agreement. I have been declared unfit to work due to complications, it's not just one doctor who took the decision but it was a team of qualified doctors. 1Life I am struggling with medical costs, daily personal costs, I have no income and knowing I have the Occupational disability inclusion in the policy gave me hope and dignity, but here I am today hopeless with no dignity due to how my claim was assessed and still battling to escalate the matter due to non-receivable of the decision letter. I'm so disappointed with 1life. I will not recommend it to any of my relatives and friends.