1 reviews | Active since Feb 2015
DISHONEST!!!POOR SERVICE
ON 21 AUGUST 2014 I WAS CONTACTED BY A CALL CENTRE AGENT REGARDING A CANCER COVER ON MY EXISTING LIFE INSURANCE. SHE WENT THROUGH THE WHOLE PROCESS OF BLABBERING OFF WHATEVER IT IS SHE HAD TO, BUT OUR CALL THEN GOT CUT OFF NEAR TO WHAT I SUSPECT WAS THE END. LATER IN THAT SAME DAY SHE CALLED ME BACK, AND I TOLD HER THAT I WILL NOT BE TAKING UP THE ADDITIONAL COVER. I ALSO SENT AN E-MAIL TO CLIENT SERVICES AT FIRST FOR WOMEN, STATING THAT I DO NOT WISH TO TAKE UP THE CANCER COVER ON THAT SAME DAY, AFTER RECEIVING A WELCOME E-MAIL FROM 1ST FOR WOMEN.<br> <br> TO MY SURPRISE ON THE 26 SEPTEMBER 2014 MY BANKING <a href=\#"id=\""_GPLITA_0\"" [URL Removed] title=\""Click to Continue > by SaveItCoupons\"" style=\""border: none !important"
Thank you for bringing this matter to our attention.
I was informed that one of our consultant did contact you and the matter has been resolved.
As per the discussion you had, both policies, your Life Insurance policy and the All Women policy were cancelled and confirmation of cancellation was sent to you via email.
The refund for the All Women policy was processed and the funds will be available in your account by no later than 20 February 2015.
We have also forwarded this matter to the consultants line manager to take necessary action.
We do apologise for any inconvenience that this matter has caused, and we do hope that you were happy with the manner in which this complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely,
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultant did contact you and the matter has been resolved.
As per the discussion you had, both policies, your Life Insurance policy and the All Women policy were cancelled and confirmation of cancellation was sent to you via email.
The refund for the All Women policy was processed and the funds will be available in your account by no later than 20 February 2015.
We have also forwarded this matter to the consultants line manager to take necessary action.
We do apologise for any inconvenience that this matter has caused, and we do hope that you were happy with the manner in which this complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Your sincerely,
Kenan Angrik