Disgusting service from 1life Claims department

I submitted a disability claim in June 2022 and to date no outcome even though I comp**** with all required documents. The assessor dealing with it Shanize Lawrence never respond if I don't call. Her excuses was already there phones were out of order or PC was not working. Make me think 1life is a struggling company. In May 2023 in a email she mentioned the claim is with the review department and I will have a answer by end of week. Guess what still waiting for a answer. I called on 18 July and was told the manager Crystal Wessels will call. Guess what no call. People be carefull of 1life either there people is *********** or there service is just bad overall.