Disgusting service

I have a life cover with 1 life I called numerous occasion to find out why they didn’t debit my account as agreed because they were supposed to debit my account on the 26 of January they didn’t I spoke to different agents who all advised me that I have to wait for 7 days that’s when they can confirm if the payment was received or not I spoke to the manager whom I asked if in that 7 day period my policy wont lapse he assured me it wont on the 7 day I received a call from an agent advising me that my policy has lapsed to my surprise I called them back to find out what’s going on the very same manager who I spoke said no I he is going to listen to the recording and will get back to me in 48 hours days later am still waiting because he knows that he **** to me and he cant take accountability what kind of service is that managers lying to their clients