Disgusting service by Bafana Malatjie

Today at 09:48am, I called regarding the policy schedule which did not reflect any benefit cover on each additional covered member,. Wow, the arrogance and incompetence of your team member Bafana Malatjie was beyond disgusting. I advised him that I'm a client who has a concern, and need my concern to be addressed, boy did he treat me like I'm mentally challenged and I have no business in calling 1Life

I told him, that the Sum Assured and Premium Details for Menbers does reflect that, however, page 3 and 4 should as well reflect sum assured on each additional member.

I had to cut the call, because I wasn't going to subject myself to further subtle abuse to this employee of yours

I will be formally reporting this matter to Mr Laurence Hillman, maybe his office Wil be able to provide the relevant policy schedule and address the conduct of your staff Disgusted