1 reviews | Active since Nov 2022
Disgusting service
I am very unimpressed with the service received by 1Life.
I made a claim on 21st July 2022, almost from the beginning I have had to continuously ask for updates. When I have received a call from my assessor she always says she will give me an update by a certain date, low and behold that date comes and goes with no update, this is just simply not acceptable. It has gotten to a point where I now get completely ignored. I made a complaint through Facebook and finally got a call from my assessor, I got exactly the same response I always get, "I am working on it and I will give you an update by the end of the week." well as usual that date (21st October) came and went with no update and nothing to this date. I have emailed the claims department for an update and have been completely ignored, I have emailed the complaints department and have been completely ignored. Yes, those emails have been received. But ironically you can phone me and try sell me more of your products.
Is this how paying customers get treated? Is this the kind of service 1Life strives for? All I have ever asked for is regular updates, not an assessor that continuously lies to me about getting back to me and not a claims and complaints department that completely ignores me.
I would never recommend 1Life to anyone.
Nope, no one has contacted me at all.
The last time someone called me was on the 19th October at which time I was told that she would give me an update by the end of the week (21st October), as per every time I was promised an update, nothing, nada, no phone call, no email, absolutely no contact whatsoever.
I have since sent many emails to your claims department requesting an update, I was completely ignored. I sent an email to your complaints department last week and was completely ignored. So no, no one has contacted me at all.
Again I ask, is this how you treat paying customers? Is this how you run your business?
Nope, no one has contacted me at all.
The last time someone called me was on the 19th October at which time I was told that she would give me an update by the end of the week (21st October), as per every time I was promised an update, nothing, nada, no phone call, no email, absolutely no contact whatsoever.
I have since sent many emails to your claims department requesting an update, I was completely ignored. I sent an email to your complaints department last week and was completely ignored. So no, no one has contacted me at all.
Again I ask, is this how you treat paying customers? Is this how you run your business?