Disgusting service

We are disgusted in the service given by 1Life's 3rd party handling their tombstones. Metgran whatsapp my husband on 9 February 2024, my uncle passed away 16 November 2023. Up to this day there is no sign of the tombstones, promises only, they sent a picture on 9 December 2023 saying they awaiting on transportation to Cape Town to deliver. My problem is that I always have to contact 1Life for feedback, at the end of the day I am paying my premiums to 1Life and not Metgran. We've been with 1Life for 10+ years and this was our first claim to get such bad service is disgusting. I do not recommend anybody to do their tombstones through 1Life and Metgran.