disgusted client!

i took a life cover from 1life in March. i went through all the process over the phone with a friendly consultant from 1life. we completed their questionnaire and all was well. they started deducting on the 25th of March. i called them because i have not received the contract and i wanted to read through because i love to read contract and see if what is there is what we agreed upon. to my surprise, what i find out i was covered for accidental death benefit not life cover. i did mentioned to the lady that i already have accident cover through another institution. so i called 1life and was thrown from post to pillar and no one wanted to assist me. i requested the recordings and the promise to send me until today nothing. the thing is , i took the policy in March 2020. no contract was sent to me until in September 03 when i call asl request contract that was sent to me. i need assistance helopeter because 1life has fradulently deducted my money for something i didn't requested. when i call and ask, no one is willing to assist me. i want original plan that we agreed on not what they thing i am entitled to. i trusted 1life but what their consultant are doing ******** people is down right wrong and unfortunately i am the kind of person who reads what she signs for,. thank you.