Disgusted

I wouldn't take out a policy with 1Life. They were very quick and effecient when I took the policy out but now that they have to pay out I have to run after them. I logged a claim with them on Tuesday and I have still not heard anything from them. An advisor was supposed to call me but instead I have been calling them and imagine the funeral is on Saturday. When calling them I am told the person processing my claim is not in and should be in by Friday at 10am. Is there only one claim processor at 1Life. Their service has been appalling and I would not want anyone to struggle the way I have with them especially when you in need for the money. iLife is adding on to my misery