DISAPPOINTING SERVICE. 3 MONTHS YET NO PAYMENT BUT MORE EXCUSES

No words can describe the feeling of losing a parent. I am an only child for my mother. i have lost my mother in September 2020. she had taken a life policy over a year ago. She was hypertensive and had stage 1 diabetes all of which she had mentioned when taking her policy. No other illness. It is gone 3 months and i have been battling to get any new or calls from anyone. the service is terrible as well as very rude consultants. whenever i do get to speak to someone there is always a different excuse and problem. They are very good at digging for a excuse not to pay the people, yet our payments every month has never been delayed or not paid. can i PLEASE get a manager or a supervisor to address this delay in my payment. Going forward i will not recommend 1life to anyone. ABSOLUTELY POOR SERVICE. FULL OF EXCUSES.