TG
Tebogo G
1 reviews | Active since Jul 2014
03 Oct 2016, 10:00
Disappointing
<p>Spoke to Bafana Malabie on the 22 Sep 2016 when i enquired about being billed an incorrect amount as i was concern that they have debited less than the monthly premium and i was advised by Bafana that there was a billing error from 1life which 1lige never toke the time to advise their client about to billing error and he said 1life takes full resposiblity and they debit my account for the remainng balance as the error was done by them and i was happy i even gave a compliment on hellopeter and to my suprise on 30 Sep i got a notification from my bank that 1life tried debting my account but there was no funds and returned unpaid, Im realy dissapointed with 1life and Bafana as i lead to believe that i wont charged and Bafana promsed that this whole billing will not come back to bite me </p>
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Replies (2)
1Life's replyOfficial
03 Oct 2016, 14:15Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had please ignore the sms you have received, because we had a billing error on our side.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
Best regards,
1Life's reply03 Oct 2016, 14:15
Official
Thank you for affording us the opportunity to assist you with your complaint.
We were informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had please ignore the sms you have received, because we had a billing error on our side.
We do apologise for any inconvenience that this matter has caused.
Should you wish you discuss this matter further, please contact our Resolutions Department on ***.
Yours Sincerely
Resolutions Team.
Best regards,
TG
Tebogo G's updateReviewer Update
20 Oct 2016, 08:59Im just tired of complaning about the same thing every monthe i just got a notification from my bank and i was double debit this month, im not sure why cause my premiums are up to date
very dissapointed with 1life and im tired of calling thier call centre
TG
Tebogo G's update20 Oct 2016, 08:59
Reviewer Update
Im just tired of complaning about the same thing every monthe i just got a notification from my bank and i was double debit this month, im not sure why cause my premiums are up to date
very dissapointed with 1life and im tired of calling thier call centre