Disappointed with the 48hour Empty Promise!!

<p>My brother passed away on the 24th October 2016 and I submitted a claim with all required documents on the 25th October 2016 @ 11:10am. I will be laying my brother to rest tomorrow but I have not received any correspondence from 1Life nor has the claim been paid out. When I phone in to get feedback I speak with very friendly and polite consultants however all I'm told is that the claim is being processed and that I will get a call back from the assessor. This is what I was told on Wednesday, Thursday and today. This is not the kind of service I expected to receive when I have to deal with my loss, a policy should ease things for us and have one less thing to worry about. A lot of preparations go into funerals and I had to do it without the funds I had been paying for since inception. This is not acceptable!!</p>