Disappointed in all the delays

In the beginning I was treated excellent, I was very impressed.. But now towards the final stages of the claim things change.. Suddenly a lack of communication and also a new delay every single week.. Now suddenly they need more proof that the man who was burned in his car is who we say he is.. I understand, procedure.. But all the requirements they needed to confirm it is my dad was sent through a month ago.. Now here's my issue, everyday I have to sit and deal with the fact that I lost my dad the horrible way I did which is already too much.. Now I have you guys giving me different delays every week which I don't think is fair because the longer this takes to get done, the longer I sit and think about what happened.. And if you paying my counseling sessions then by all means take your time.. But I have been more then understanding and patient with you people.. I send emails requesting feedback and I get no response.. In the end this isn't a favor You doing me because my father paid every month to insure that when he dies he's kids are sorted so just as quick as you guys take money from people you should be able to give it back.. i hope you understand from my point of view.