DISAPPOINTED CUSTOMER

I was was mis-sold a product. I wanted to take up a life cover for my Mom instead I was given a Funeral Cover without my consent. The policy was later cancelled. I reapp**** for the life cover and was assisted by the lady name Jabulile Faba ( FA0804) who never kept her promise by keeping me informed of the out come of my application to date. Jabulile assured me that she will be calling my mom for medical questioning then give me feedback back /or an update. My mom was phoned and she gave all her medical information however we were left hanging as no feedback was given afterwards . I then did a follow up with the company only to find that the application is pending nothing has been done after my mother was called. So disappointed with the company and the overall service making me wonder that just an application get one so frustrating imagine the claiming process. Something seriously needs to be done with this.