Disappointed

I took out Life cover through online channel in 2019 somewhere around July/Aug - way before COVID-19 and have been calling and requesting my policy documents since then with no luck. Recently, I messaged 1Life on Facebook twice and they instantly acknowledged my claim via an email in both instances which I thought was great. But when it came to sending me life cover documents, they keep on sending me a different policy documents(which I took out via a different channel in the same week that I took out Life one) and I notified them accordingly and they confirmed via an email that they needed to work on some IT issues. Why not courier or post them in the meantime?

After so many premium payments, phone calls, emails, and social media and I am still waiting!