DISAPOINTING SERVICE FROM ! LIFE FUNERAL!!!!!!

I was so disappointed at the service I received from 1 Life Funeral.

I had submitted a claim about the passing of my late Gran on Tuesday the 15th June. I was told that they would get back to me as soon as possible. Thursday, the 17th June they called me and said they would get back to me, the assessor was going to give me a call. I waited, thinking Im getting a call that same day from the assesor- but nothing. Bear in mind that this is the only funeral policy I had and the funeral was going to be that Sunday.

Okay, I was aware that I missed two months premiums, May and June, but I was completely not aware that my policy was inactive. Anyway after me calling twice on Friday and three times today on Monday only now am I being made aware that the claim was declined. I had even made arrangements to move the funeral from Sunday to Wednesday thinking that surely I would get a response today, even if it means my payout has some sort of penalty.

I have been paying premiums from May 2018 and from two months missed, I now have an inactive policy. Im so unhappy with the service.

Here we are now with no funds to organise the funeral, all because 1 Life failed to communicate early with me to inform me that my claim is denied. No alternative arrangements had been made.

Plans are upside down, our mental state is complete frustration, disbelief and anger.