Despicable service

I lodged a complaint regarding my policy and I was told my complaint will be resolved in 7 days, Excluding holiday's which the matter was supposed to have been resolved on the 3rd of Jan 2025. I gave them 5 extra days to resolve my complaints. I calm 1life and I got a hold of Lilonke Ngcukana who advised me that QA is still on leave and returning next week, I then requested to speak to her teamleader/supervisor ( Lerato N Gundo) who is not at work today and there is no poc, I then requested to speak to the operation manager /manager on duty (Zubair Cassim) was also not at work or on duty. This services is the worst service ever. So they would rather make a customer stupid then assist a long time client.