1 reviews | Active since Jun 2017
Denied terminal life insurance after my mom has been diagnosed with breast cancer stage 4.
<p>I am devistated that my dying mother who had taken out a life insurance with 1life insurance denied her claim in the basis that she witheld</p> <p>information regard an ear infection in 2002 and a iron transfusion and fatigue in 2011. She was never admitted to hospital and no speacialist or GP had declared she had any diseases. She is non smoking, no alcohol. Has had her life insurance since 2013. Was diagnosed in 2015 with breast cancer. She is now in immense pain and is struggling to walk. She barely function and now has to try and figure out how to deal with no life insurance payout which was for my younger brother' college fund. It is disgraceful to cancel a stings person life insurance on everyday illnesses that we see our GP's about. This does not classify as hospitalization or chronic diseases that need medication full time or has anything to do with death or advanced breast cancer. </p>
Thank you for bringing this matter to our attention.
Your concerns have been referred to our claims department and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
Your concerns have been referred to our claims department and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
The matter was investigated and we found that the decision by our claims department to decline the claim due to non-disclosure was the correct decision.
Full disclosure of all medical conditions is requested during the application of a policy with 1Life, disclosure of these medical conditions is material to the acceptance of the policy by 1Life. Acceptance of risk is dependent on disclosure of all medical conditions.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
The matter was investigated and we found that the decision by our claims department to decline the claim due to non-disclosure was the correct decision.
Full disclosure of all medical conditions is requested during the application of a policy with 1Life, disclosure of these medical conditions is material to the acceptance of the policy by 1Life. Acceptance of risk is dependent on disclosure of all medical conditions.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.
