Delay tactics in paying out Dread Disease Claim

Disgusting service from 1Life on dread disease claim. My husband was diagnosed with stage 3 cancer after an emergency operation on the 7th July. After which we found out that he has stage 3 cancer. I submitted all of the documents for the dread disease claim on the 17th July and to date we have not received any feedback. We are constantly following up and they always have another excuse. We have never missed a payment on our policy and now we are personally having to make oncology payments due to their lack of urgency in processing our claim. It is utterly disgusting that they are playing with a person's life. It always seems the same story. They are happy to take your money, but delay when they need to pay out. Unacceptable!!